A Comparison between USPS and India Post

I recently went to US Postal Service Office and was curios to see how US Post office is different than Indian Post offices and hence, was busy noting the differences....

Immediately I noticed, Big Building,Clean entrance and blue colors, symbolic of USPS.USPS has long legacy. In its 200 years of existence,USPS has evolved alot. See its history below::
USPS History

It's a Government organisation with financial and business autonomy. People call it semi governmental org.

Interactive website ,Online label,shipping and tracking functions,Stamp Vending machines placed in post offices and retails stores like Walmart ,Operations in lines of carriers like UPS and Fedex( while trying to retain distinction of a Government org), huge technological spend, strong linkages with mail stream companies like Pitney Bowes http://www.pb.com separate USPS from its Indian counterpart.

USPS has a monopoly on letters and cards delivery. Federal govt granted this exclusivity to reserve some business in which USPS doesn't face any competition, while cross subsidizing USPS's obligation to serve rural areas and hinterlands.

If you enter Indian Post Offices premises, you will immediately find decrepit Betel coloured walls.You will go inside and will see crowded counters.Crowd is obvious if you happen to be in India.

There were lot of people on that day on my Post office visit. Everybody was lined up in a disciplined manner.All the stationery was properly placed that can hardly be expected in India(because orderliness is not to be expected if you are in Indian Offices)

You can expect Indian Post offices humming with noise, with sad, tired,unfriendly and ungrateful looks on employees. I noticed that USPS staff was greeting everyone with a friendly smile and a customer friendly greeting, What Can I do for you Sir/Madam?

Has anyone ever received a greeting like this in Indian Post offices??

I tendered my envelope, paid fee and got a computerized receipt.If I would do same in India, I will get either a paper receipt with rounded black stamp or a dot matrix generated small receipt containing bare minimum information.

Americans disparage USPS for being a slow decision maker and bureaucratic. I think they haven't experienced what bureaucracy and slow decision making is.

Serious and strong measures are needed to modernise Indian Post offices offering best services to customers and to make a strong, vibrant, agile entity.

India Post is in desparate need of Business and Financial autonomy. The Indian Govt. should corportise Post office functions, infuse technology in systems and focus on customers.The deficit financing can still be achieved as it is being done today but commercial objectives should drive India Post to achieve world class standards.

One Billion people expect much more than what they have got from thousands of outlets of India Post.

How long do we need to wait to see the transformation??????????????????????????